Guests are requested to read and understand the Cancellation, Refund, Relocation, Re-schedulement, and other applicable policies updated on our website before booking our rooms.
1. Cancellations
Cancellation Policy:
Cancellations are non-refundable. Once a booking is confirmed, no refund will be issued regardless of the cancellation reason. To cancel a booking, please notify us in writing or by phone. Although we do not require a detailed reason for cancellation, your feedback would help us enhance our services.
Rescheduling Policy:
Instead of cancelling, you may reschedule your booking to a future date, subject to availability. Rescheduling requests must be made at least 10 days before the check-in date. Rescheduling is not permitted within 10 days of check-in.
2. Special Circumstances
Natural Calamities & Emergencies: Refunds are not available for cancellations due to natural disasters, medical emergencies, or other unforeseen events.
Bookings Made Outside Our Platform: Voye Homes is not liable for any complaints / cancellations / refund arising from any bookings made through external websites or offline methods.
Late Departures & Unforeseen Incidents: We are not liable for any losses related to vehicle delays, poor road conditions, or other incidents beyond our control. No refunds will be issued for such circumstances.
No-Show Policy: No refund will be granted for no-shows. No rescheduling will be allowed for no-shows.
3. Cancellation by Voye Homes
We strive to make your holiday dreams come true, but there may arise unfortunate circumstances, where we will be compelled to cancel a confirmed booking, considering the safety and general well-being of our customers. We will pay a 100% refund if we cancel the booking due to
If we cancel your booking due to operational constraints or any reasons listed above, Voye Homes will process a full refund of the booking amount we collected from you. Our liability is only limited to the booking amount we collected. All incidental expenses /cancellation charges related to any other bookings, like flight tickets, train tickets, transportation charges, visa fees, and optional tours booked, would have the cancellation policy from the respective suppliers and Voye Homes would not be liable to make good the losses of inconvenience thereafter as such decisions are often taken considering the safety of our guests.
Below are some of the grounds where we might be forced to make such cancellations from our end. Please note that this list is only indicative. Refund requests for booking due to circumstances beyond our control will be refundable depending upon the situation and no enforcement for refund will be granted or considered.
When we refer to circumstances Beyond Our Control we mean any situation beyond our control and the consequences of which could not have been avoided even if all reasonable measures had been taken. Such circumstances will usually include but are not limited to, war, threat of war, airport closures, airspace closures, epidemic, significant risks to human health such as the outbreak of a serious disease, natural disasters, civil unrest, industrial dispute or strikes, road blocks, earthquakes, landslides, heavy rain, wildlife movements/attacks, government orders, permission changes, bad weather (actual or threatened), machinery breakdowns, etc.
4. Rescheduling or Postponement Policy
Customers can reschedule/postpone their confirmed bookings to a future date rather than cancelling and paying cancellation charges and if you wish to select an alternate available date.
No Show Policy
5. Relocation Policy
Relocation to another property is not permitted once a booking is confirmed.
6. Refund Policy
Processing Time: Approved refunds will be processed within 10 working days, although we are not responsible for delays caused by the processing bank.
Unused Services: No refunds or credits will be issued for unused activities, missed meals, or early check-outs.
7. Discrepancies and Amendments
In case of discrepancies, the decision of Voye Homes will be final and binding. Voye Homes reserves the right to amend cancellation and refund policies at any time without prior notice.