Guests are requested to read and understand the Cancellation, Refund, Relocation, Re-schedulement, and other applicable policies updated on our website before booking our rooms. Please note: Cancellation fee worth 5% of the booking value shall be levied for all refunds processed by VOYE HOMES. This is primarily applicable to cover platform charges, convenience fee and processing charges.
Our Customer Care team is available from 8:00 AM to 11:30 PM to assist with cancellations and refund-related queries. For any assistance, please reach out to our support team at:
I) If a customer wants to cancel a confirmed booking. ( Our standard cancellation policy does not apply to cancellations made during peak dates.)
If the customer desires to cancel the booking, the customer can cancel the booking at any time and shall inform us in writing/calling expressing the intent or conveying the instruction to cancel the booking. Even though we do not insist upon our customers to give us complete disclosure of the reason for cancellation, however, it will help us to improve our services and serve you better in the future.
The cancellation charges apply from the date we receive your cancellation request from you or your Travel Agent due for any reason. In order to cover our expected losses from the cancellation, there’s a set scale of charges which must be paid by you if you or anyone travelling with you cancels or you cancel any services or arrangements that form part of your booking with us. The charges are a percentage of the cost of the arrangements being cancelled.
Also, customers can reschedule their confirmed bookings to a future date rather than cancelling and paying cancellation charges and if you wish to select an alternate available date. However, no re-schedulement / postponement is permitted within 05 days of check-in.
Please note Cancellation charges are applicable on the total booking amount, not on the advance payment.
|
Days before check in date when we receive your notice to cancel |
Cancellation charges |
|
30 days prior to check in date |
20% of the total booking amount + Applicable taxes |
|
20 days prior to check in date |
30% of the total booking amount + Applicable taxes |
|
10 days prior to check in date |
50% of the total booking amount + Applicable taxes |
|
05 days prior to check in date |
70% of the total booking amount + Applicable taxes |
|
Below 05 days prior to check in date |
No full / partial refund under any circumstances |
*GST and a 5% processing fee, as per prevailing rates, will be applied to cancellations.
Our standard cancellation policy does not apply to bookings made during the peak season dates listed below. Specific cancellation terms for these periods are as follows:
Peak dates are defined as follows:
Please note Cancellation charges are applicable on the total booking amount, not on the advance payment.
|
Days before check in date when we receive your notice to cancel |
Cancellation charges |
|
50 days prior to check in date |
20% of the total booking amount + Applicable taxes |
|
30 days prior to check in date |
30% of the total booking amount + Applicable taxes |
|
20 days prior to check in date |
50% of the total booking amount + Applicable taxes |
|
Below 10 days prior to check in date |
No full / partial refund under any circumstances |
|
Christmas & New Year: 25th December & 31st December |
No full / partial refund under any circumstances |
*GST and a 5% processing fee, as per prevailing rates, will be applied to cancellations.
II) Cancellation by Voye Homes
We strive to make your holiday dreams come true, but there may arise unfortunate circumstances, where we will be compelled to cancel a confirmed booking, considering the safety and general well-being of our customers. We will pay a 100% refund if we cancel the booking due to
In the event that we cancel your booking due to operational constraints or any of the reasons listed above, VOYE HOMES will process a full refund of the booking amount collected from you. Please note that our liability is strictly limited to the booking amount we collected.
Any incidental expenses or cancellation charges related to other bookings, such as flight tickets, train tickets, transportation costs, visa fees, or optional tours, will be subject to the cancellation policies of the respective service providers. VOYE HOMES will not be responsible for covering these losses or any inconvenience caused. Such decisions are made with the safety and well-being of our guests as the utmost priority.
Below are some of the grounds where we might be forced to make such cancellations from our end. Please note that this list is only indicative. Refund requests for booking due to circumstances beyond our control will be refundable depending upon the situation and no enforcement for refund will be granted or considered.
When we refer to circumstances Beyond Our Control we mean any situation beyond our control and the consequences of which could not have been avoided even if all reasonable measures had been taken. Such circumstances will usually include but are not limited to, war, threat of war, airport closures, airspace closures, epidemic, significant risks to human health such as the outbreak of a serious disease, natural disasters, civil unrest, industrial dispute or strikes, road blocks, earthquakes, landslides, heavy rain, wildlife movements/attacks, government orders, permission changes, bad weather (actual or threatened), machinery breakdowns, etc.
Rescheduling or Postponement Policy
Eligible customers can reschedule/postpone their confirmed bookings to a future date rather than cancelling and paying cancellation charges and if you wish to select an alternate available date.
No Show Policy
Relocation Policy
Relocation or interchanging (to another Property) is not permitted, once a booking is confirmed under any circumstances.
Refund Policy
In the event of any discrepancies, the decision of VOYE HOMES shall be final and binding. VOYE HOMES reserves the right to modify its cancellation and refund policies at any time without prior notice.
Version: V12 Date: 25/11/2024